Shipping Policy
Ljjsilverbay is an online-only retailer. All orders are fulfilled and shipped directly from our authorized third-party warehouse partners across the United States.
Shipping Locations
We currently only accept orders from the United States. We apologize for any inconvenience for international customers.
Address Accuracy
Please ensure your shipping and billing addresses are complete and accurate, including street number, apartment or suite, city, state, and ZIP code. Incorrect or incomplete addresses may result in delayed, lost, or misdelivered packages. We are not responsible for packages affected by incorrect address information.
Delivery Time
Estimated delivery time = Processing Time + Shipping Time
Processing Time
Processing time varies by product. Personalized or engraving orders may take 1–3 business days. You will receive a shipping confirmation email with tracking information once your order is dispatched.
Shipping Time & Costs
| Country | Shipping Method | Processing Time | Shipping Time | Shipping Cost |
|---|---|---|---|---|
| United States | Standard Shipping | 1–3 business days | 3–4 business days | Free |
*Estimated delivery times do not include production time and may be affected by vendor, service, or weather delays.
Order Tracking
After dispatch, you will receive a tracking number via email. Use it to track your order on our website or through the courier’s portal.
Order Changes & Cancellations
If you need to change or cancel an order, please contact service@ljjsilverbay.com within 24 hours of placing it. Orders cannot be canceled after processing.
Taxes
Prices do not include sales tax. We do not charge tax at checkout.
Delayed or Lost Packages
We monitor all shipments and will assist with delays caused by weather or other uncontrollable factors. If a package is lost or missing, you must first contact the post office. If confirmed lost, we will process a reshipment. Packages marked as delivered by the carrier will be investigated before any refunds are issued. For questions, contact service@ljjsilverbay.com.
Contact Us
If you have any questions regarding shipping, please contact our customer service:
- Email: service@ljjsilverbay.com
- Phone: +1 (347) 393-7596
- Address: 8 The Green, Suite A, Dover, Kent County, DE 19901, United States
Thank you for choosing Ljjsilverbay. Your satisfaction is our top priority!